FAQ
when bd FAQ — Live Casino, Bonus and Account Questions
Whether you are new to when bd or have been playing for a while, many questions can come to mind. How do live dealer games work, what are the bonus terms, how do you make a withdrawal, how do you verify your account — all of these topics are covered in detail on this page. Find the answers you need from the sections below.
Information about when bd's VIP programme and responsible gaming is also available on separate pages.
Live Dealer Games
The when bd live casino offers Baccarat, roulette, Teen Patti and many other table games with real dealers. The most frequently asked questions about those games are answered here.
Baccarat is one of the most popular card games in the when bd live casino. There are two hands — Player and Banker. The hand whose total points are closest to 9 wins. You can bet on either hand or on a Tie. Card values are straightforward: 10s and face cards count as zero, all other cards count at face value. when bd also lets you chat in Bengali at the live dealer table.
Yes, both Teen Patti and Andar Bahar are available in the when bd live casino section. In Teen Patti you build the best hand from three cards — the game is also known as Teen Patti. In Andar Bahar you guess whether a specific card will land on the 'Andar' or 'Bahar' side. These games are well known among South Asian players, which is why when bd has made them a dedicated part of the offering.
Live roulette is entirely a game of chance — no special skills are needed. You bet in advance on where the ball will land on a spinning wheel: a specific number, red or black, odd or even, or a group of numbers. when bd offers both European and Speed Roulette tables. Payouts differ by bet type — a straight bet on a single number pays the most.
The when bd live casino runs multiple tables with different betting ranges. Some tables have low minimums suitable for small-budget players, while high-roller tables carry much higher maximums. The exact limits depend on the table and may change over time. Check the limits shown in the game lobby before you sit down — when bd lets you choose the table that suits you.
Yes, the when bd live casino runs fully in a mobile browser. The layout adjusts to the screen size on both Android and iOS devices. The live video stream, betting buttons and chat feature all work on mobile. Keep a stable internet connection for the best experience. Using the when bd app gives an even smoother experience.
Bonus Terms
Many players have questions about when bd bonuses — in particular about wagering, expiry and which games the bonus can be used on.
After accepting a bonus at when bd you can generally cancel it, but the bonus balance and any winnings earned from the bonus will be forfeited. Your original deposited funds remain intact. Contact live chat support to cancel a bonus. It is best to read the terms and conditions carefully before accepting any bonus.
Yes, every bonus at when bd has an expiry period. If the wagering requirement is not met within the allotted time, the bonus balance may expire and be cancelled. When taking a welcome bonus or any other offer, check the specific expiry date. Choosing the right games helps you complete wagering faster.
No, the when bd welcome bonus can only be claimed once, on each player's first deposit. It is a 120% bonus up to ৳10,000, with a 25x wagering requirement on the bonus amount. Example: deposit ৳1,000 and you receive a ৳1,200 bonus, giving a total balance of ৳2,200, with wagering of ৳1,200 × 25 = ৳30,000. For offers after the first deposit, check the weekly and other promotions.
At when bd, slot games generally count in full towards wagering requirements. Live dealer games such as Baccarat or roulette may count partially or not at all — this depends on the bonus terms. For slot festival bonuses, only slot games apply. Before taking any bonus, check the game contribution breakdown in that offer's terms.
Verification and Documents
Verifying your account is essential for secure transactions at when bd. What documents are required and how the process works are explained here.
The most widely accepted document for identity verification at when bd is the National ID card (NID). A passport and birth registration certificate may also be accepted. A bank statement or utility bill can be used for address verification. Document images must be clear and legible. Contact the support team for a full list.
Verification is necessary at when bd to keep every player's account secure and to prevent unauthorised use. It confirms that the right person is withdrawing their own funds. Verification may be requested before large withdrawals or if unusual activity is detected on an account. This process plays an important role in preventing fraud and money laundering.
when bd uses SSL encryption technology to keep information secure. Documents submitted for verification can only be viewed by authorised staff and are not shared with third parties. Full details of how personal data is stored and used can be found in the when bd privacy policy.
If verification is rejected, the when bd support team will usually explain the reason. The most common causes are blurry images or expired documents. In that case, resubmit clear and complete documents. If the issue is still not resolved, contact 24/7 live chat — the support team can assist in Bengali.
Yes, the name registered on your when bd account must exactly match the name on your bKash, Nagad, Rocket or Upay account or bank account. A name mismatch can hold up a withdrawal and complicate verification. If you registered under an incorrect name, let the support team know — they will guide you through the correction process.
Cash Withdrawals
Withdrawing money at when bd is fast and straightforward. Processing times, minimum amounts and answers to common questions are provided here.
Yes, there are no fixed office hours for withdrawals at when bd. You can submit a withdrawal request at any time — at night, early morning or on weekends. Transfers via bKash, Nagad, Rocket and Upay are usually processed within 5–30 minutes. Bank transfers depend on the bank's own operating schedule.
The standard processing time for a bKash or Nagad withdrawal at when bd is 5 to 30 minutes. The process is faster when account verification is complete and the withdrawal name matches the payment method name. During busy periods or when additional verification is needed it may take a little longer. If you have any issues, contact live chat.
The minimum withdrawal amount at when bd is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Make sure your withdrawal amount meets this minimum, otherwise the request may be rejected. The minimum deposit amount is ৳100.
Yes, winnings earned from a bonus can be withdrawn — but the wagering requirement must be completed first. The wagering requirement for the when bd welcome bonus is 25x the bonus amount. Example: deposit ৳1,000, receive a ৳1,200 bonus, and you must wager a total of ৳30,000 before bonus winnings become withdrawable. Attempting to withdraw before the requirement is met may result in the bonus balance being cancelled.
Account and Login
Common questions about opening a when bd account, fixing login issues, and updating personal information are answered here.
No. Under when bd's rules, each person may operate only one account. Opening multiple accounts with the same name, mobile number or payment method may result in all accounts being closed and balances being forfeited. Use a single account with accurate and honest information to enjoy all features.
To create a strong password, use a mix of uppercase and lowercase letters, numbers, and special characters (!@#$%). The password should be at least 8 characters long. Avoid using your name, date of birth, or easily guessable words. If you forget your password on the when bd login page, use the recovery option from the when bd login page.
To change the mobile number or email address registered on your when bd account, submit a request directly via live chat or email support. The details will be updated after your identity has been verified. For security reasons this change cannot be made on your own — it must be done through the support team.
Yes, you can log in to your when bd account from any device. The first time you log in from a new device an OTP may be sent for security verification. Always use the when bd official site or app, and avoid logging in over public Wi-Fi. If you are logged in on multiple devices at the same time, log out of other sessions for security.
Common reasons for not being able to log in to a when bd account include: an incorrect password, the account being temporarily locked after repeated failed attempts, or an internet connection problem. Try resetting your password first. If the problem persists, contact live chat — the support team will resolve it quickly. Only players aged 21 and above may hold an account at when bd.
Have more questions? Our support team is always ready
If you don't find the answer to your question in this FAQ, when bd's support team is available 7 days a week, 24 hours a day to help. Speak in Bengali — contact us via live chat or email.