when bd — Responsible Gambling

Play Safely and Responsibly

when bd believes that gambling is only truly enjoyable when it is done in a controlled and mindful way. On this page you can learn how to set your own limits, recognise warning signs, and get help when you need it.

For 21+ Only

Our Approach to Gambling

At when bd, casino and sports betting are presented as entertainment — not as a source of income. We believe every player should plan their time and money in line with their family life, professional responsibilities, and financial wellbeing.

Our Terms and Conditions clearly state that the minimum age to open an account and take part in any game at when bd is 21. There are no exceptions to this policy. Proof of age documents may be requested during account verification.

Responsible gambling does not mean you have to stop playing. It means setting your own budget, sticking to a set amount of time, and keeping a clear head whether you win or lose. when bd is here to support you along the way.

Quick Self-Assessment

Ask yourself the following questions:

1 Am I spending more than the budget I set for myself?

2 After a loss, am I placing bigger bets to try to win back what I lost?

3 Is gambling stopping me from spending time with my family or doing my work?

4 Am I gambling in secret or borrowing money from others?

5 Have I tried to stop gambling but failed?

If one or more answers are "yes", use the tools below or reach out to our support centre.

Set Your Own Limits Yourself

when bd provides several tools to give players control. Use them whenever it suits you.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Reducing a limit takes effect immediately; increasing one requires additional verification.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, a warning is sent automatically and the session ends.

Temporary Account Break

Temporarily close your account for 24 hours up to 30 days. No deposits or bets will be possible during this time.

Self-Exclusion

Choose a long-term self-exclusion — from 6 months up to 5 years. Your account cannot be reopened during this period.

Loss Limit

If your losses reach a set amount, gaming will stop automatically. This is an effective protection against excessive losses.

Support Centre

If you have any trouble setting limits, contact when bd's 24/7 live chat or email support — available in both Bengali and English.

Warning Signs of Problem Gambling

If you notice the signs below, gambling may be moving from a habit to a problem. Becoming aware in time is the first step toward a solution.

Using money set aside for essential living costs (food, rent, medicine) to place bets.
Continually increasing bet amounts to recover losses ("chasing losses").
Spending excessive time online while hiding it from family or friends.
Gambling affecting your sleep, work or studies.
Feeling restless, irritable or anxious when trying to stop gambling.
Borrowing money or lying to others to fund gambling.
Feeling a stronger urge to keep playing after a win than feeling satisfied.

Protecting Minors

when bd strictly enforces the 21+ age policy. However, parents and guardians at home also have an important role to play. Keep parental controls active on your devices and browsers, keep your account password private, and never log in to your account in front of children or teenagers.

If you suspect a minor is using your account or has opened their own account, notify when bd support immediately. We will investigate and take prompt action.

Under our Privacy Policy, when bd never collects personal information from anyone under 18 or permits them to open an account.

Please Note

Opening an account or taking part in any game at when bd is only permitted for persons aged 21 or above. Breaching this rule will result in permanent account closure.

when bd's Commitment

24/7 Support Available

21+ Age Policy Strictly Enforced

SSL Secure Data Protection

when bd believes every player's experience should be safe and healthy. Our team is always ready to support you.

Where to Get Help

You do not have to carry this alone. The following channels are here for you.

when bd Live Chat

Connect via live chat in Bengali or English, 24 hours a day, 7 days a week. You can raise concerns about setting limits, self-exclusion, or anything else on your mind.

Email Support

Write to when bd support by email with full details. Our responsible gaming team will respond as quickly as possible — writing in Bengali is perfectly fine.

Family and Trusted People

Talk to a close family member or a trusted friend. They can help you understand the situation and make decisions.

Professional Advice

Speak with a mental health specialist or counsellor. Many government and private organisations in Bangladesh offer free or low-cost advice on addiction.

Our FAQ page has detailed questions and answers on using responsible gambling tools. Step-by-step instructions for changing limits, activating or ending self-exclusion, and taking an account break are all explained there.

Practical Tips for Mindful Gambling

Budget and Time Planning

Set a fixed budget before you play and stop when it runs out.
Never use gambling as a way to recover losses.
Take regular breaks instead of playing for long stretches at a time.
Win or lose, do not bet more than the amount you decided on beforehand.
Never borrow money or take on debt to gamble.

Keep Your Mental Balance

Avoid gambling when you are feeling depressed, angry or lonely.
Do not gamble under the influence of alcohol or any other substance.
Do not let gambling replace time with your family and friends.
Know your limits and do not hesitate to ask for help when you need it.
Remember — winning is never guaranteed; gambling is simply a form of entertainment.

Frequently Asked Questions About Responsible Gambling

Log in to your account and go to the "Responsible Gambling" option in the Settings section. From there you can set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit may require extra time or verification for security reasons. Contact when bd live chat for assistance.

Yes. If there is any withdrawable balance in your account when you activate self-exclusion, it can be withdrawn through the normal process. The when bd support team will assist you through this. The minimum withdrawal amount is ৳500 and the process is usually completed within 5–30 minutes.

A temporary break lets you close your account for 24 hours up to 30 days, and it can be reopened once the period ends. Self-exclusion is longer-term — from 6 months up to 5 years — and the account cannot be reopened under any circumstances during that period. Self-exclusion is more effective for serious problems.

Account details are needed when contacting when bd support, but we maintain the highest level of confidentiality when it comes to responsible gambling discussions. For professional counsellors or mental health services, it is possible to receive advice with full confidentiality.

If you think a family member is struggling because of gambling, talk to them calmly first. Let us know the situation via email or live chat at when bd support and we can take appropriate steps. Reaching out to a professional counsellor can also be helpful in this situation.

Under when bd's strict age verification policy, opening an account under the age of 21 is strictly prohibited. If verification confirms that a user is under 21, the account will be closed immediately and any deposited funds will be returned.