when bd Privacy Policy

Purpose of the Policy

when bd believes that transparency in information handling is the foundation of a healthy relationship between users and the platform. This policy explains what information is collected from you, how it is processed, and what measures we take to protect your information. This policy works alongside the Terms and Conditions and both documents should be read together.

Scope of Applicability

This policy applies equally to when bd's main website, Android APK and iOS app, live chat service, and communications carried out via email. Third-party payment gateways or game providers may have their own separate privacy policies; in those cases, the relevant party's policy will apply.

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — to confirm the 21+ age requirement)
• Email address
• Mobile number
• Username and encrypted password
• Preferred language and currency

2.2 Identity Verification Documents (KYC)

If a withdrawal above a certain amount is requested or security verification is required, when bd may ask you for a copy of your National ID (NID), passport or driving licence. These documents are used solely for identity verification purposes and are stored securely on encrypted servers.

2.3 Financial Transaction Information

During deposits and withdrawals, payment method identifiers (such as bKash number, Nagad number, Rocket number, Upay number or bank account details) are recorded. Full account numbers or card numbers are not stored on our servers — transactions are completed through the payment gateway.

2.4 Technical and Usage Information

• IP address and geographic location (at country level)
• Browser type and version
• Operating system and device type
• Site access time, page browsing history
• Session logs and connection statistics
• Data from cookies and similar tracking technologies

4.1 Essential Cookies

These cookies are necessary for the website's core functions — such as maintaining login sessions, saving form data and security verification. Without these cookies the site will not work properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, theme or other settings. This means you do not have to set the same preferences again on your next visit.

4.3 Analytics Cookies

Analytics cookies are used to understand which pages on the site are viewed most, where users spend more time, and what needs to be improved. Information obtained from these cookies is analysed in aggregated form, not individually.

4.4 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may interrupt login and transaction-related services.

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay and bank transfer), game software providers and technology service providers may receive limited information as needed for their work. They may use the information received only for the designated service.

5.2 Legal Obligations

In response to a valid legal order, court directive or lawful demand from a government authority, when bd may be required to disclose relevant information. In such cases, when bd will make every effort to notify you in advance, where legally permitted.

5.3 Security and Fraud Prevention

In cases of serious fraud, account hacking or cyber attacks, necessary information may be shared with investigating authorities.

5.4 Business Transfer

If when bd's business undergoes a merger, acquisition or asset transfer in the future, user information may be transferred to the relevant party. In that case, the new authority will be required to ensure protections consistent with this privacy policy.

Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers occur through encrypted channels
• Password hashing — your password is never stored in plain text
• Two-factor verification (OTP) system
• Regular security audits and penetration testing
• Firewall and intrusion detection system
• Regular data backups and data recovery plan

Organisational Security

Among when bd's staff, only designated responsible individuals are permitted access to user information. They receive regular data protection training and are bound by confidentiality agreements. when bd commits to taking swift action in the event of any data security breach and to notifying affected users as soon as possible.

Active Account Information

Registration and transaction information is retained for as long as the account is active. Transaction history is kept for a set period for accounting and dispute resolution purposes.

Information After Account Closure

After a request to close or delete an account, when bd deactivates personal information as quickly as possible. However, transaction records and KYC documents may need to be retained for a period due to legal obligations.

Log Information

Technical logs and session data are retained for a limited period for security investigations and fraud detection, after which they are automatically deleted.

Age Limit Policy

All when bd services are strictly for users aged 21 years or older (21+). when bd does not collect or process the personal information of any minor (anyone under 21 years of age). Date of birth is verified at registration and identity documents may be requested if there is any doubt.

If it comes to our attention that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Responsibility for External Services

when bd's platform is connected to payment gateways and game software providers. These third-party services have their own privacy policies and when bd does not take responsibility for their information processing. It is therefore recommended that you read the relevant party's privacy policy before using these services.

Notice of Changes

when bd reserves the right to amend this privacy policy as needed. For significant changes, registered users will be notified by email or through a notice on the platform. The "Last updated" date at the top of the policy is always kept current.

Continued Use Means Acceptance

Continuing to use when bd after any policy change will be considered as your agreement to the new policy. If you do not agree to the new policy, you have the right to close your account and stop using the service.

Privacy-Related Questions

If you have any questions, objections, or complaints about this Privacy Policy, please contact when bd's support team:

 Email: [email protected]

 Live Chat: 24 hours, 7 days a week — in Bengali and English

For answers to common questions, you can also visit our Frequently Asked Questions (FAQ) page — many common queries are answered there.